Business support system engineer

Company Description EgoTECHworld is a technology-focused organization that supports clients and professionals with modern IT solutions and insights. The company serves as a trusted partner for individuals and businesses seeking innovative tools, practical industry experience, and clear guidance in the tech landscape. EgoTECHworld combines hands-on projects with educational resources, including in-depth articles on current and emerging technologies. Team members have opportunities to work with real-world systems while contributing to knowledge-sharing within the broader tech community.
Role Description The Business Support System Engineer is a full-time remote role responsible for maintaining, configuring, and optimizing Business Support Systems (BSS) in telecom and related environments. Day-to-day tasks include monitoring system performance, troubleshooting incidents, and coordinating with cross-functional teams to resolve technical issues and improve service reliability. The role involves supporting BSS integrations with other platforms, participating in deployment and upgrade activities, and ensuring that configurations meet business and operational requirements. The engineer will document technical procedures, contribute to process improvements, and provide ongoing support for internal stakeholders and external clients.
Qualifications

Strong troubleshooting and incident analysis skills, with the ability to diagnose and resolve complex system issues.
Hands-on experience with Business Support Systems (BSS), including Telecom BSS platforms and related business processes.
Background in system and application integration, including working with APIs, interfaces, and data flows between platforms.
Proficiency in Linux-based environments, including command-line operations, scripting, and basic system administration.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
Familiarity with telecom industry standards and concepts, such as billing, customer management, and service provisioning, is beneficial.
Effective communication skills, ability to collaborate in remote teams, and a structured approach to documentation and reporting.
Experience with monitoring tools, ticketing systems, and version control platforms is an advantage.